Return and Refund Policy
Thank you for shopping at GlobaSync. We strive to ensure that all our products meet the highest standards of quality. However, in the unlikely event that you receive a damaged or defective item, we offer a refund under the following conditions:
No Returns Accepted
Due to the nature of our business model, we do not accept returns. However, refunds are available under specific conditions as outlined below.
Conditions for Refunds
Refunds are available only for items that arrive damaged or defective.
To be eligible for a refund, you must provide an unboxing video that clearly shows the condition of the package and the item.
Timeframe for Refunds
You must request a refund within 7 days of receiving your order. After this period, we will not be able to process any refund requests.
Refund Process
To initiate a refund, please follow these steps:
- Unboxing Video: Before unboxing your package, write the name you used to place the order on the package with visible ink. Alternatively, ensure that the shipping label with your name and address is clearly captured on camera.
- Capture the Unboxing: Record a continuous video showing the unboxing of the package and the condition of the item inside.
- Submit Your Request: Contact our customer service team at refunds@globasync.com with your order details and the unboxing video attached. Clearly indicate any cosmetic damage or defect in the video.
- Review and Processing: Our team will review your request and process the refund accordingly.
Refund Method
Once your refund is approved, we will process it to the original payment method you used for the purchase.
Refund Amount
The refund amount will be the value of the product at the time you placed the order, minus a deduction of:
- PayPal's transaction fees: 4.4% + $0.30
- Shipping Costs: Shipping costs cannot be refunded.
Exceptions
Refunds will not be issued if an unboxing video is not provided, or if the video does not meet the requirements outlined above.
Optional Returns
While returns are not required, customers are welcome to return products out of generosity with an unlimited timeframe. Please note that the refund process is not contingent on whether or not items are returned. If you choose to return the items, the shipping cost will not be borne by the business. Returns should be sent to the business address mentioned below.
Contact Us
If you have any questions about our refund policy, please contact us at support@globasync.com . We're here to help!
Thank you for shopping with us.
Contact
Should you have any questions about our privacy practices or this Return and refund policy or if you would like to exercise any of the rights available to you, please contact us using the ways given below. You can reach us via email, phone, or the registered business address, and our team will strive to assist you promptly.
Email: support@globasync.com
Phone: +91 8830371053
Business Address: 2nd Floor, Jitendra Image Building, Nal Stop, Erandwane, PUNE 411004, Maharashtra, India
Our contact information is posted here: Contact Information